Why The Lucky Pooch
• The Reversible Dog Harness is like your pet's favorite t-shirt- they’ll want to wear it everyday. And the good news is, they can and still look amazing! Our soft and comfortable, Reversible Dog Harnesses are exclusive and the first of their kind. The Lucky Pooch Pooch Reversible Dog Harness is easy to transform from one style to the other, giving your adorable small breed fur baby two of their favorite harnesses in one- The Ultimate Must Have.
• The Lucky Pooch Reversible Dog Harnesses, collars, and leashes are all doubled sided; with fun, fashional, bold prints.
• At The Lucky Pooch, something new is always in the making, We invite and greatly value your comments and suggestions throughout this process. Our dog products are designed with attention to every detail out of an appreciation for all things fun, fashionable, and, of course- "For the Pooch Obsessed"
Get Social… Get Famous
• We love our friends and we would love to feature YOU!
• How to be featured:
1. Follow us on Instagram @theluckypooch
2. Post photos of your fur baby in their Lucky Pooch gear
3. Tag your photos with #theluckypoochfamily and @theluckypooch
Follow us on all our social media outlets to be the first to know about new products, contests, sales, events, and the cutest/ funniest photos, videos, and stories about our much-loved fur friends.
◦ Instagram @theluckypooch
◦ Instagram @theluckypooch
◦ Twitter: Instagram @theluckypooch
◦ Facebook: The Lucky Pooch
Wardrobe Change
• The Lucky Pooch Reversible Dog Harness is extremely user-friendly.
Simply put:
1. Detach the belly strap from harness
2. Turn the Reversible Dog Harness inside-out
3. Pull the strap attached to the neck of the harness through the (very sheik) metal "D-Ring"
4. Reattach the belly strap to the dog harness (rubber label facing out), feeding it through the loop of the strap attached to the neck.
Sizing - Reversible Harness
Care & Love
• Put all The Lucky Pooch gear in a laundry bag(for delicates) and wash on a delicate cycle! Make sure to clip the buckles before you throw in the wash! ALWAYS hang dry!
• Make sure to keep your Frenchie items up and out of reach of your dog to prevent them from chewing on the buckles and damaging the items.
Shipping
• All orders are shipped within 1-2 business days of being placed.
• Transit times vary between 2-14 business days depending on delivery address.
• Delivery time does not include Weekends, Holidays or Customs Stoppage.
• Currently the Lucky Pooch uses Correos Express and DHL Express for all International shipments, tracking number is automatically e-mailed to customer upon fulfillment of order.
• Customs/Tariff fees are NOT included in the shipping price. These fees are your responsibility. The shipping carrier will request collection once the package enters your country. Please contact your local customs office for more information regarding custom, tariff, and duty fees.
• Please contact your customs ASAP if you have not received your package within the specified transit time. Customs may hold packages and will only release them when they are contacted by the person the package is addressed to. When you contact your customs please make sure to have your tracking number available to give to them (your tracking info is emailed to you when your package ships).
For any questions regarding shipping, please email customerservice@theluckypooch.com
Returns/ Refunds Policy and Requirements
• We will not be replace harnesses/items that are damaged due to dogs chewing on buckles and/or other parts of the item. In addition, we will not accept nor give any type of refund or credit for used products that do not abide by our return/refund policy. We are not responsible for returning items that do not meet our return/refund standards. Do not send back items that have been worn, as they will not be refunded/credited nor will they be sent back to purchaser.
• To be eligible for a return the items need to be in BRAND NEW, HAIR-FREE, unaltered, and unwashed. Items need to be returned within 30 days of the purchase date for a credit refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
How to return your items:
• Package your unworn item(s) and include the packaging slip. If packaging slip is unavailable please go to your email and print off your original order receipt that includes your order number.
• Send the item(s) back to:
The Lucky Pooch
Attention: Beatriz Perez Rodriguez
Avda de Canarias 12, 7-C
35002.- Las Palmas
Spain
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Non-returnable items: Final Sale Items, Gift Cards, and Downloadable Software Products may not be returned.
• Email customerservice@theluckypooch.com if you have any questions about your return. Please include your order number in the subject line of the email.
Refunds (if applicable)
Once your return is received, inspected, and approved (the item must meet our return requirements), then your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take 5-7 business days for your bank to process the refund to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund after 7 business days, contact your bank/credit card company.
If you’ve done this and you still have not received your refund yet, please contact us at customerservice@theluckypooch.com
Exchanges
We do not accept exchanges at this time.
Due to high sell-out risk, the only way to guarantee that you will receive your desired item/size/color is to place a NEW order for the item in your desired size/color and send back the unused HAIR-FREE item that you would like to return.
Gifts
If you received your item as a gift, and need a return/exchange please email customerservice@theluckypooch.com
Discounts
Only one discount per order will be honored.